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2021 Health Insurance and New Benefit Providers Q&A - Shared screen with speaker view
Shipra Goswami
16:12
yes
Sheila Williams
23:48
When selecting a new doctor and they ask "what insurance do you have" they seem very confused when you tell them WebTPA. What is the best way to answer that question.
Nisha Patel
23:50
will we have access to this PowerPoint?
Andrea Cockrell - 13546
25:11
Hi Sheila - this is Blake with WebTPA. The best way to respond to that question when a provider asks is that your administrator is WebTPA, but you are using the Aetna Signature Administrators provider network. Most physicians understand this, and this usually clears up their confusion.
Sheila Williams
25:38
Thank you Blake.
Janet Cox
26:13
Is the $100 deductible per person?
Teresa Exley
26:44
Hi Nisha, We will have the PowerPoint on our website, plano.gov/benefits.
Grisenia Matos
26:50
A PowerPoint of this presentation would be helpful.
Tracy Stack
27:08
Hi Nisha, yes, this PowerPoint, along with a video and another Q&A session from Open Enrollment can be found on our website at plano.gov/benefits at this link: 2021 Open Enrollment Q&As, Videos and Additional Information
Heather Harrington15407
27:28
Are televisits (besides through Teladoc) still covered with physicians/specialists during COVID-19?
Julia Cherry 14374
27:43
Hi Nisha - Yes, you will have access to this PowerPoint presentation along with the recording.
Doris Callaway
28:20
If we have both dental and vision with Medlife, why did they have to send me two separate cards instead of combining on one?
Matt Yager
29:25
So $300 total benefit on vision, any number or ways between frames & contacts?
Rick Figueroa
29:37
Which Aetna do we select? I saw over 50 different Aetna choices and couldn't determine which one was ours. I ended up picking Aetna PPO but there were many of those too.
jerry coker
30:00
Where can you get the form for the biometric screening?
Tracy Stack
30:53
Jerry, you can get the form for biometric screening on our website at plano.gov/benefits under Connect4Health
jerry coker
31:03
Thank you.
V Stevens17700
31:16
I tried registering on Metlife.com per the email instructions but it gives me an error of "unable to authenticate" and I spent 30 minutes on hold with an outsourced tele representative and it didn't fix the problem. Is there any other instructions to registering?
Jelita McLeod
31:37
Will the change in dental provider affect orthopedic treatment that is already underway?
Jelita McLeod
31:46
I meant orthodontic!
Andrea Cockrell - 13546
32:09
Hi Rick, Aetna Signature Administrators is an Aetna PPO network.
David Angeles
34:00
thank you for the hard copies. The field staff are very appreciative.
Tracy Stack
36:07
https://www.haysmultimedia.com/3d/City-of-Plano-BenefitsGuide/index.html
Doris Callaway
37:26
We have been sending the benefits guide to applicants that we have been interviewing for the past few years and have received positive feedback from the applicants. The City of Plano has a very impressive benefits package. Great job to the team that produced this guide.
Tracy Stack
37:27
The 2021 Benefits Guide and all other information can be found at plano.gov/benefits
k Parham
38:06
QR code worked perfectly.
Tracy Stack
39:33
V Stevens, please send us an email to HRBenefits@plano.gov and we can help you.
V Stevens17700
40:17
Thanks!
Amber Potts 17905
42:08
So, the monthly 'premium' we pay goes into a city fund? And the city pays the insurance portion of doctor bills?
Michelle Long
42:31
Both of my kids are on my ins and I only received two card. I need a third for health, dental and vision.
Tracy Stack
45:09
Michelle Long, you can print additional cards, there are instructions for both WebTPA and MetLife in the Benefits Guide on pg 20 called ID Cards.
Doris Callaway
45:48
So when we are completing patient paperwork at our doctor's office do we list our insurance as Aetna or do we list it as WebTPA? I thought it was Aetna replacing United Healthcare, right or not?
Tracy Stack
46:39
You can also call Customer Service for ID Cards
Tracy Stack
47:01
WebTPA Customer Service Phone #: 844-380-4552
Susan Carr
47:47
Would FSA reimbursement be eligible for out of network provider?
Tracy Stack
48:30
MetLife Dental Customer Service: 800-942-0854 and MetLife Vision Customer Service: 855-638-3931
Husain Hamza
50:51
I have received 2 Dental cards but both have my name - Other should be my wife's name
Andrea Cockrell - 13546
52:20
Doris, we recommend on forms you put WebTPA/Aetna Signature Administrators and give the provider your ID card. Most providers know what this means. If you run into any issues, have the provider call the number on the card and our team will explain this to them.
Michelle Gifford
53:35
uswellness.com/plano
V Stevens17700
56:24
Hello!
Amanda Allen
01:00:12
where can we obtain that list? some of those medications are not ones you want to skip
Amanda Allen
01:00:26
for the medications that they are talking about
V Stevens17700
01:05:54
Okay, thanks :)
Susan Berger
01:05:58
If my PCP is non-network. Plan will not even reimburse at an in-network rate? Plan will pay zero?
Peggy Henderson
01:06:43
I found when registering on WebTPA you have to add -01 to your member number.
Rick Figueroa
01:09:04
I have a small amount left in FSA that should normally roll over into the new year's card. How will that happen if the FSA accounts are "new"? Is UHC going send the amt to diversified benefits?
Amanda Allen
01:09:36
yes thanks!
Susan Carr
01:10:47
How long will we continue to have access to myuhc for previous claim information we may need?
Amanda Allen
01:10:54
I believe the FSA slide said it won't auto roll over this year is that correct?
Amanda Allen
01:11:38
it will but not for 3 months got it!
Heather Harrington15407
01:12:15
This has been very helpful! Thank you so much!
Susan Carr
01:12:19
Great job today HR Team!
Marianne Smith
01:12:28
Thank you so much!
Doris Callaway
01:13:24
Is Oxempic a variable co-pay or available with the international pharmacy?
Achala Kapoor
01:13:33
Very helpful Information. Thank you so much.
Nisha Patel
01:15:46
Thank you. This was needed...much appreciated.
Doris Callaway
01:16:02
A new drug for my husband so just checking. Thank you for checking. I appreciate it.
Doris Callaway
01:16:25
The international pharmacy administers Nexium for free if anyone takes that.
Anthony Maszy
01:16:51
Does variable co-pay apply to infusion medications that are administered at an oncology location?
Doris Callaway
01:17:37
So if I find a coupon for Oxempic I can use it with insurance still correct?
Shipra Goswami
01:17:38
Just to be clear, can we open an account in Southern scripts and have medications mailed to us?
Anthony Maszy
01:17:48
ok thank you
Efren Echevarria
01:19:49
Once again, where is the Variable CoPay medication list?
Efren Echevarria
01:21:09
Thanks
Peggy Henderson
01:21:11
Thank you for doing this today.
Tracy Stack
01:21:11
We will be adding the Variable CoPay medication list next week to our website at plano.gov/benefits
Rick Figueroa
01:21:46
The coupon for people is this one. https://www.ozempic.com/savings-and-resources/save-on-ozempic.html
V Stevens17700
01:21:53
Still hanging in here
V Stevens17700
01:22:00
thanks y'all for all your hard work for this
Michelle Long
01:22:02
Thanks so much!
Shipra Goswami
01:22:08
Thank you for all the info. It was a great presentation
Nichole Adamo
01:22:10
Thank you!
Jeff Schwartz
01:22:12
Thank you HR!
Kathy Healy
01:22:13
Thank you!